Posts Tagged ‘channelcentral.net’

h1

HPE Delegates given a boost in Vegas!

June 26, 2018

Representatives from the Global IT Channel gathered in Las Vegas last week for the HPE Discover and Global Partner Summit events. As always it was an incredibly busy week as the industry’s elite networked and strategized!

channelcentral, a regular sponsor of the event and developers of the iQuote Configure, Price, Quote Software used by Distribution Worldwide, had something new to show this year. As delegates made their way through the transformation zone they were presented with an absolute game-changing service for their industry. The service is called boost! and attendees of this year’s event were fortunate to be amongst the very first to have a preview.

boost! is a Data Service that drives attach sales and shapes customer demand to improve your customers’ eCommerce experience. Imagine a typical webstore where you’re offered an additional product that has nothing to do with what you’re ordering, or even if it does, how do you know it is compatible? Then imagine a webstore with boost! offered as a Web Service and a pre-selected set of compatible options that are known to work together with the pre-installed features of the base product, across multiple categories. Enabling faster, high-confidence decision-making for technical products.

It’s more exciting than it perhaps sounds. boost! is fixing a known weakness in eCommerce that organizations have been unable to resolve. Using artificial intelligence, boost! will transform the way your customers’ can buy technical products from you, freeing up your pre-sales team to hunt down those big deals!

The feedback from delegates at HPE Discover and Global Partner Summit was unbelievable. Every delegate that was fortunate enough to have a demonstration wanted it in their webstore. Rack Simply, are a Partner based in the US, and are the first in the World to have boost! live in their webstore. Here’s what they had to say:

“boost! drastically improved the customer experience for Rack Simply. Before boost!, users were lost in endless accessory options that converted poorly. boost! and the team at channelcentral only recommend the most popular and likely attach options that transitioned Rack Simply from a website, to a seamless configure-price-quote experience.” Dan Mitchell, President, Rack Simply

channelcentral has spotted a gap in the online buying process of technical products: “It is essential that online stores do everything possible to keep customers captive on their own site during the complete buying process. Sites that use boost! can eliminate a common problem associated with selling more complex IT products; the temptation to click away to check compatibility and capacity. Instead, customers can select from options with confidence and visualize slot and bay usage.”
Greg Starks, CSO, channelcentral.net

After feedback at the events last week, channelcentral is excited to get to work on transforming the eCommerce sites of everyone it spoke to. For those that missed out and are wanting to learn more about what boost! can do for your eCommerce sales, please get in touch.

h1

Signs you need to improve the way you quote customers

January 26, 2018

social-banner-v1

For some, if you’re sending out quotes and hitting your targets, that may be enough, but often with our customers, we can find at least one area to improve.

 

 

We have some key questions that we ask to help us find out:

How long are your quotes taking to get out of the door?
If quotes can be made quickly they are more likely to result in sales success. If you’re finding, due to complexity, that your quotations have multiple touch points internally (or even throughout your supply chain), it can cause delays. Or perhaps you’re so busy, your teams’ just haven’t got time to respond to leads efficiently. It might be time to assess how you can shorten the cycle and improve quote conversion rates by 30%*.

Are your sales teams discounting too much?
In anticipation of winning a deal it is quite common to offer large discounts and these are not always feasible or financially viable for the business.  It can be difficult to manage even if staff are told not to go below a threshold. Looking at ways to manage discounting and grow attach rates will help protect profit margins. You could increase monthly quotation values by as much as 40%*!

How are your quotes calculated?
So many people are still using good old-fashioned spreadsheets! However good they are at using them, manual calculations always leave room for mathematical errors and out of date information. Sales Teams should be quoting with real-time information. Moving away from spreadsheets will not only speed up the quotation process but will decrease the chances of human error.

Do you require product specialists or solution architects to help your sales teams quote?
When specialist staff are required to support the sales team this not only increases your overheads but delays your quotation cycle. If you’re selling complex products it is impossible to expect your sales team to know the technicalities and compatibility of what might be thousands of products, but there is a more efficient way of supporting them.  You could reduce workload by as much as 50%*.

Is your customer service team spending too much time rectifying orders and managing returns? What if they could be using that time offering courtesy calls and managing customer satisfaction instead? If quotations are accurate and 100% validated every time, not only does it speed up the sales cycle but it can reduce the number of enquiries/complaints and reduce the impact of managing costly returns by 4.9%*!

Are customers waiting too long for delivery?
This might be because they are accepting quotations for products that are out of stock. If stock was transparent then an alternative solution could be found and delivery made quickly.

Is your customer base growing more quickly than your sales team?
Not a bad problem to have, but you will lose business if you can’t respond to all your leads. Harder still, when those leads are coming in from other countries with language and currency barriers. What if you could remove these barriers to entry and operate in any market where there is business?

After this quick assessment, there is a strong chance that at least one of these areas for improvement is an on-going issue in your business. So rather than just carrying on doing things the way they have always been done, let’s try and fix it.

Configure, Price, Quote (CPQ) Software is designed to:

•    Reduce sales cycles
•    Protect profit margins
•    Ensure accuracy with built-in validation
•    Be your product expert
•    Provide real-time information including stock and pricing
•    Operate in multiple languages and currencies

And much more beyond!

CPQ Software can be offered as standalone or integrated within webstores either as a plug-in or a single web service call, enabling customers to self-serve and manage their own complex quotations.

If you think it is time to improve the way you quote your customers then get in touch, for an informal discussion or download our whitepaper on Increasing Revenue and Reducing Workload to learn more.

*Source Data: HP and Westcoast Case Study “Westcoast empowers resellers with quotation tool”

h1

channelcentral opens US Office!

August 22, 2016

As we embark on our tenth year of trading, channelcentral is delighted to announce that it is opening its third office – this time in Boston, Massachusetts, adding the USA to our two existing UK office locations.

Americas

This is great news for channelcentral clients based in US, Canada and Latin America.  We have many customers in this region using our iQuote Service for Hewlett Packard Enterprise and HP Inc.

This investment is about improving the ease of doing business with channelcentral, providing a gateway into the value we offer through iQuote, Freebird and our custom CPQ solutions.

Tod Johnson, formerly of HP, is joining channelcentral and will be running the Americas business as Client Director. Tod is very experienced in the market, has a great network of contacts and really understands channelcentral’s differentiation and service proposition.

We asked Tod his thoughts on joining channelcentral and this is what he said:

“Being a part of a company like channelcentral, with such tremendous capabilities to drive sales across the technology spectrum is incredibly exciting. After 25 years in IT sales looking for the perfect tools and services that simplify, automate, and bring efficiencies to the labor of the sales process; I’ve not only found them, I now get to carry them in my bag and represent them having become a member of the channelcentral team. The tools and services of channelcentral worked wonders within my own sales experience; and believing in the channelcentral offering from the foundation of personal experience gives me a level of credibility with clients not often found in a career. Establishing operations in the USA is a great opportunity for channelcentral to expand and improve the already exemplary experience they offer clients in the Americas, and I am thrilled to be a part of it.”

As Tod joins us in the USA, we look forward to growing our market in the Americas region and working much closer with our existing customers.

h1

New website launch

June 10, 2015

New Website HomepageWe are pleased to be able to share our new channelcentral website. After considerable redesign and content additions, our new website is live!


What can you expect to find on the new site?

  • Background information on the company and how we began
  • Overview of our services to the IT Channel
  • Reasons why CPQ tools are so crucial for channel development
  • Meet the team – put a face to the names
  • Company News including regular blog feeds
  • Events – details of where you can see us and when

Visit the site and take a look around and see how channelcentral can help make your Channel business more efficient and let us help your business reach its full potential. Just visit the Contact Us page!

h1

Why cloud computing for Professional Services Organizations?

September 25, 2014

Demonstrating your increased ROI potential

IMG_23092014_141322

channelcentral are creating efficiency in the market by introducing the above model to the the IT Channel.

channelcentral provides services to IT manufacturers, Distributors and Resellers to help them become more efficient in their processes and to become easier to do business with. It does this by creating cutting-edge cloud tools; combining software as a service (SaaS) and content management to help manage portfolios through its application development. The tools include CPQ (Configure/ Price/ Quote) software, Return on Investment calculators, Incentive calculators, B2B web stores, web integration and Smartphone Apps.

Unlike other SaaS providers, channelcentral offers a unique service which takes product lifecycle management into consideration. All provided by a team of experienced Channel experts and developers who understand business and want to maximise Return on Investment for customers.

Learn more about channelcentral Services.

h1

channelcentral Services during Holidays

December 17, 2013

Normal service will be available for the winter holidays. Some of our staff are taking a well deserved break though.

On behalf of all of the Directors and staff at channelcentral.net we thank you for your support and custom. We look forward to 2014.

h1

Business Analyst Required!

May 4, 2013

channelcentral.net is hiring. We are looking for someone to manage all aspects of Pricing, Promotions, Reporting and Customer on-boarding in HP iQuote, Westcoast HP iCreate and other tools that we create, operate and manage. Areas of responsibility:

  • Pricing and promotions: including Bundles, Cashback, Web Service Pricing and Advertising.
  • Providing new customers with documentation and project management services as a first point of contact, helping customers maximise benefits while reducing deployment timescales.
  • Providing detailed Reports to customers and stakeholders.

If you know anyone who is interested please ask them to contact us here at channelcentral.net .